UCL will be closed from 5:30pm on Tuesday 23 December 2025 to 9:00am on Monday 5 January 2026. During this time, there will be a delayed response to reports.
If you require wellbeing assistance during this time the following services may be of assistance
For UCL students:
- Student Support and Wellbeing Services will have a reduced level of service over the break. During this time, the team will be checking and responding to urgent enquiries sent via askUCL. We will not have a phone service or any in-person services. For more information, please click here.
- If you would like to speak to someone about how you are feeling, you can contact the 24/7 Student Support Line on +44 (0) 808 238 0077 to speak to an adviser.
For staff:
Free confidential advice and support is available via our Employee Assistance Programme (EAP) delivered by Vita Health Group. Our EAP is available 24/7, 365 days a year, and as well as giving you immediate access to emotional support can provide practical advice on a range of personal and work-related matters (including financial and legal matters). No referral is needed - you can contact the EAP directly at any time via a dedicated helpline on 0333 016 9910. You can also access an online wellbeing hub with a range of tools and services to support both personal and work-related concerns by going to: www.my-eap.com - EAP login code: UCLWELL
Other external services include
- Samaritans: Samaritans can provide emotional, and crisis support for everyone affected by mental health. They have a central London drop in office offering face to face appointments every day of the week between 9:00 - 21:00 Call: 116 124 Email: jo@samaritans.org
- Refuge National Domestic Abuse Helpline: 0808 2000 247
- 24/7 Rape and Sexual Abuse Support Line: 0808 500 2222
- Survivors UK: Survivors UK support male and non-binary survivors of sexual violence, provide counselling, practical help and community on your healing journey. Text: 020 3322 1860
- Camden crisis café: Open from 5-10/10:30PM Camden Crisis Sanctuary | Hestia
- Report Fraud: UK's Home for Reporting Cyber Crime & Fraud - Report Fraud
- Shelter: National homelessness charity who can offer advice and campaign for housing justice. Get help from Shelter - Shelter England
- Crisis: National homelessness charity who work directly with people experiencing or are at risk of homelessness in 9 areas across England, Scotland and Wales. They provide practical one-to-one support to help people access benefits, healthcare services, employment opportunities and more. Crisis Skylight London | Homeless Charity London | Crisis UK
- Mind: Mind can provide advice and information but cannot provide emotional or crisis support. Tel: 0300 123 3393
- Hub of Hope (Website and app): This easy-to-use website and app helps you find mental health support in your area – just put in your postcode and it will let you know what is available nearby, as well as providing links to national services
If you need support out of hours, please call 111 and dial option 2 which directs you to the emergency mental health team. In the case of an emergency, please ring 999.