Accessibility statement

 Accessibility statement for Report and Support 

This statement relates to the UCL Report + Support service which allows UCL staff and students to report bullying and harassment incidents.  The service is accessed via https://report-support.ucl.ac.uk/ 

We want as many people as possible to be able to use this service. The service is run by UCL but provided by Culture Shift. This means that certain aspects of its design are not under UCL’s control.  

Guides on using assistive technologies with a range of devices visit: My Computer My Way 

Accessibility limitations  

We know some parts of this service are not fully accessible including colour contrast levels, tabbing, link labelling, alt text labelling, layout tables and other screen-reader issues.   

1 Colour contrast levels 

There is a low contrast between text and background colours in a number of places including in submission forms. Text is present that has a contrast ratio less than 4.5:1, or large text (larger than 18 point or 14 point bold) has a contrast ratio less than 3:1. Adequate contrast of text is necessary for all users, especially users with low vision.  

2 Tabbing 

Tabbing is problematic in some places, including submission forms, and this causes issues for blind users of screen readers as well those with mobility impairments who rely on keyboard shortcuts to navigate around the program. 

Buttons are ‘form fields’ instead of links and are unlabelled causing navigation issues. 

3 Link labelling 

Some identified link issues that would cause issues for screen-reader users and difficulty in navigation for blind users have been resolved. If you spot any more that might have been missed, please reach to us at reportandsupport@ucl.ac.uk 

4 Alt text labels 

Some identified alt text label issues have been rectified on pages containing untitled images. Missing alt text labels lead blind users to not being able to find their way around the pages. If you spot any more that might have been missed, please reach to us at reportandsupport@ucl.ac.uk 

5 Layout tables 

Some tables identified exist merely to position content neatly for sighted user. These can introduce reading and navigation order issues. Screen readers may interpret them as data tables (i.e., announcing column and row numbers), especially if they contain table header (<th>) cells.  We are working on resolving these.

6 Screen reader issue 

Issues with screen readers may cause a blind user to not be able to access all the data on a page. Some of the identified issues in smooth screen-reading within or while moving between pages have been resolved. Where the pages link to outside Report and Support content (like webpages/ forms), we are working with other teams to rectify those.    

If you find any problems not listed on this page or think we're not meeting accessibility requirements, please contact us at reportandsupport@ucl.ac.uk . 

If you’re not happy with how we respond to an accessibility issue you have raised, contact the Equality Advisory and Support Service (EASS).  

UCL is committed to making its digital services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Currently the service is partially compliant with the WCAG 2.1 AA 

UCL is working with the supplier to improve the accessibility of this program, and internally reviewing content editable by UCL teams.  

This statement was prepared on 28 April 2021, and edited 10 May 2021.