Student mediator is a senior member of staff who acts as an independent mediator for complaints by students involving staff or fellow students, especially when informal resolution has proven to be ineffective. They aim to arrive at a resolution between both the parties by enabling both parties to reach a mutually agreed decision in an impartial manner.

Dr. Ruth Siddall is UCL student mediator. She can be either contacted  directly or through requesting student mediator when you report using 'contact an advisor' option in report and support. 
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There are two ways you can tell us what happened